Information we collect
- Account information, such as your name, email address, authentication identifiers, organization, and project memberships.
- AI usage data that you send to the service, such as provider and model names, token counts, cost data, request and response metadata or payloads, and custom filters.
- Billing information, such as plan, subscription, billing contact, and transaction status. Payment providers process payment card details.
- Technical data, such as IP address, browser and device information, service logs, cookie identifiers, and website activity.
- Messages and support information that you send to us.
How we use information
- Provide, maintain, secure, and improve the service.
- Calculate and report AI usage and cost.
- Authenticate users and manage accounts, organizations, projects, and subscriptions.
- Process payments and send service, security, billing, and support messages.
- Monitor performance, prevent abuse, investigate incidents, and comply with law.
How we share information
We may share information with vendors that help us operate hosting, databases, analytics, payments, email, support, and security. We may also share information with organization administrators, when required by law, to protect rights and safety, or during a merger, financing, acquisition, or sale of assets.
Cookies and analytics
We use cookies and similar technologies for authentication, preferences, security, and website analytics. You can control cookies through browser settings. Blocking some cookies can affect service operation.
Data retention
We keep information while needed to provide the service, meet legal and accounting duties, resolve disputes, and enforce agreements. Retention time depends on information type, account status, and applicable law. We delete or de-identify information when it is no longer needed, subject to backups and legal requirements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can update certain account information in the service. You can also ask to access, correct, export, or delete personal information. Rights can vary by location, and legal exceptions can apply. Organization administrators can control data connected to managed accounts.
International transfers
We and our service providers can process information in the United States and other countries. Privacy laws in those countries can differ from laws where you live.
Children
The service is not directed to children under 18, and we do not knowingly collect personal information from children under 18.
Changes and contact
We may update this policy. We will post the updated version and change the effective date. For privacy questions or requests, email support@aitokentracker.dev.